Version 2.1

Major Updates

• Experience a more modern, clean, and intuitive interface throughout the platform.

New Features

• WhatsApp: Able to send WhatsApp campaign beyond 24 hours interaction with the users by using WhatsApp template.

• LINE group chat: Able to check and reply all the LINE group chat message in Zendesk.
• LINE: Available to integrate with LINE channel directly and allow to use LINE native API to create the segmentation and campaign.
• Facebook: Available to integrate with Facebook page directly and allow to use Facebook native API to create the segmentation and campaign. Facebook opt-in feature for end-user to allow to send the campaign.
• Internal group: Safely to test sending the campaigns within internal user group without affecting the real user data.
• Message template: Preset message template for the marketer to use while communicating with the users in chat.
• Chat: Multi language translation in the chat.
• Campaign Comparison: Able the compare up to 3 campaigns side-by-side for better insights.
• Subscription: Allow to track LINE OA quota usage and CXBOX Hub plan usage.

Improvements

• Add ability to sync all Zendesk users profile with phone numbers to CXBOX Hub.

• Able the compare up to 3 campaigns side-by-side for better insights.