CXBOX Hub is a application to help your business to start a proper engagement with your customers on the right channels. It is fully integrated with Zendesk Suite to ensure your business is able to handle a full loop customer engagement.
You can create multiple segmentation of user groups based on the data in Zendesk and Line OA to send the personalized campaign on the social medial channels. Not only about the campaign, there is a switchboard function allows the agent to switch the conversation from Zendesk to CXBOX Hub. There are powerful insights for the campaigns to track the customer engagement.
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