Version 2.1

Major Updates

• After installing the CXBOX app on the Zendesk marketplace, a Zendesk account owner can generate the token by using their email address. 
• CXBOX's users are required to create an API token for the CXBOX app to ensure seamless connectivity.

Improvements

Custom App

• Able to see history of the delivery status at the order details screen.
• Updated order management UI to deliver a more intuitive and user-friendly experience for administrators and agents.

Admin Console

• Enhanced OAuth client refresh mechanism to improve stability and reliability of authentication processes.
• Improved overall system performance and security when handling API communications.
• Enhanced usability across key workflows for smoother daily operations.