Version 2.4

Major Updates

• Multi-Platform Order History: The CXBOX Custom App now automatically retrieves and displays multiple order histories for Lazada and Shopee customers.
• TikTok Reverse Ticket Creation: Integrated reverse ticket functionality to handle order cancellations, returns, and refunds directly for TikTok orders.

Improvements

Custom App

• Automated Order Retrieval: Reduced the need for manual order searches, enabling agents to access customer order histories faster.
• UI Enhancements: Improved an issue where TikTok products with multiple SKU prices were not sorted correctly.

Admin Console

• Role-Based UI Adjustments: Hide the owner access dropdown menu when an agent-role of user login into CXBOX admin console.