Version 2.2

Major Updates

• Users are no longer required to manually enter an API token during app installation from the Zendesk Marketplace.
• Improved the authentication and installation flow to provide a more seamless connection experience between CXBOX and Zendesk.

Improvements

Custom App

• Performance Optimization: Significantly optimized loading times for viewing orders and product recommendations immediately after user login.
• UI Enhancements: Updated the product recommendation UI to deliver a more intuitive and user-friendly experience for administrators and agents.

Admin Console

• Automated Housekeeping: Added an automated data cleanup mechanism to securely purge expired user records and optimize database performance.
• Subscription Insights: Enhanced the console to allow administrators to easily view the detailed payment and subscription history of users.