Version 2.5

New Features

Custom App

• Vouchers: Available store vouchers and discount coupons can be viewed in the CXBOX Custom App in Zendesk and sent directly to the customer through a Zendesk ticket.

Admin Console

• Keyword Detection: Prohibited keywords can be configured in the CXBOX Admin Console for each e-commerce platform. An agent’s message containing prohibited keywords will not be sent to the user from the Zendesk ticket.
• Automatic Replies: Automatic reply trigger messages can be easily configured for each e-commerce platform in the CXBOX Admin Console, instead of creating them manually in the Zendesk’s trigger settings.

Improvements

Custom App

• Display voucher names correctly in the order history.
• Include product variations in the order history.
• Display the order creation date and time correctly.
• Available to see order note from the customer of Shopee and TikTok Shop.